I believe that everyone's time is valuable and I understand that life happens and sometimes appointments need to be cancelled or rescheduled. Please understand that I require a 48 hour notice for all changes to appointments to ensure that I have time to offer these spaces to other guests. When you cancel or reschedule your appointment not only do I lose income but I'm still paying to keep the lights on, the water running and for the empty chair you would be sitting in. If you are unable to provide at least 24 hours notice I have to charge you 50% of your service cost for the missed appointment. If you are excessively late for an appointment you may be asked to reschedule and the cancellation policy will apply. At the time of booking your appointment I will ask to keep a credit card on file.
Returns and refunds
I do not offer refunds, exchanges or credits on salon services. If you received a damaged product I will replace that item. All sales are final.
Please let me know if you need any adjustments post service. If for any reason you are not satisfied with your hair give me a call within 3 days and I will make it right. I appreciate you and want you to LOVE your hair!
Please understand that I love littles, but unless your child is receiving a service, I ask that you make childcare arrangements so that you and others can have a relaxing experience.